REFUND CRITERIA

Refund policy

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Returns
Our policy lasts 14 days and the intention to exchange or return must be communicated to us within 3 days of receiving the package.

If 14 days have passed since the purchase, unfortunately we cannot offer you a refund or exchange.

To complete the return, we require a receipt or proof of purchase.

Any item returned over 14 days after delivery

Refunds (if applicable)
Once we have received and verified your return, we will send you an email informing you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you have been approved, the refund will be executed and a credit will be automatically applied to the credit card or the original payment method within a certain period of time.

Late or missing refunds (if applicable)
If you have not yet received a refund, check your bank account again.
So contacting the credit card company, it may take some time before the refund is officially published.
Then contact your bank. There is often processing time before a refund is issued.
If you have already done all this and have not yet received a refund, please contact us at reginastore13@gmail.com.

Items for sale (if applicable)
Only normal items can be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to reginastore13@gmail.com and send your article to: Filomena Sodano Corso Europa, 247 MELITO DI NAPOLI Napoli IT 80017.

Gifts
If the item has been marked as a gift when purchased and sent directly to you, you will receive a gift voucher for the value of your return. Once you receive the returned item, you will be sent the gift voucher.

If the item has not been marked as a gift at the time of purchase, or the gift has been sent to the sender, the gift will be refunded to you and you will discover your return.

shipment
To return your product, you must send your product to: Sodano Filomena, Corso Europa, 247 MELITO DI NAPOLI Napoli IT 80017

You will be responsible for paying the shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of cash on delivery will be deducted from your refund.

Depending on where you live, the time it takes for your product to trade to reach you may vary.

If you send an item over € 75, it is advisable to consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.